Refunds & withdrawal

Effective August 19, 2026

FullStockData sells two kinds of thing, and they are refunded on different terms. A one-time digital purchase — a stock analysis unlock, an unlock pack or a dataset — is delivered the moment payment confirms and carries no money-back guarantee; if you are a consumer in the EU/EEA or the UK you nonetheless keep a statutory 14-day right of withdrawal on it. A subscription carries a voluntary 14-day money-back guarantee on its first payment. This page covers both, the statutory right of withdrawal for consumers in the EU/EEA and UK — which works differently for the two — and how to request a refund.

One-time purchases: no money-back guarantee

A stock analysis unlock, an unlock pack and a dataset are all digital content delivered immediately: the analysis unlocks the moment payment confirms, and a dataset is generated and delivered within minutes. We do not operate a money-back guarantee on them, and outside the EU/EEA and UK they are not refundable once delivered. If you are a consumer in the EU/EEA or the UK, the next section applies to you instead and takes precedence over this one.

That is not a licence to ignore you when something goes wrong. If your order fails, is never delivered, is charged twice, or does not contain what was described at checkout, write to [email protected] and we will put it right — including a refund where the fault is ours. What is not covered is changing your mind about content you have already received.

Before you buy, you can read one of our free sample analyses in full — no email, no account — and the live preview in the dataset configurator shows real rows from a fixed ten-ticker sample, rendered with the columns you have actually selected, gaps included. Use them.

EU/EEA & UK: your 14-day right of withdrawal

If you are a consumer in the EU/EEA or the UK, a distance purchase carries a 14-day right of withdrawal, and on a one-time purchase from us you keep it in full.

The law does let a trader end that right early for digital content, by asking you at checkout to expressly consent to immediate delivery and to acknowledge that the right lapses as soon as delivery begins. We do not ask you to do that. Because that consent is never collected, the exception never applies to your order, and your 14 days run in full — including after the analysis has unlocked or your dataset has been delivered.

To withdraw, send a clear statement to [email protected] within 14 days of the contract. No reason is required, and we refund the order in full. You may use the model form below, but it is not required:

• To fullstockdata.com: I hereby withdraw from my contract for the purchase of the following dataset — ordered on [date], order number [number], name and email of the consumer, date.

Subscriptions

14-day money-back guarantee on your first payment. If a subscription is not what you expected, tell us within 14 days of your first charge and we will refund that charge in full. Reply to your receipt or write to [email protected]. This guarantee is voluntary, it covers the first payment only, and renewals are not included — you can cancel before any renewal at any time.

A subscription is a recurring service, not a one-time delivery, and the immediate-delivery rules above do not carry over to it. If you are a consumer in the EU/EEA or the UK you keep a 14-day right of withdrawal on your first subscription payment. We do not ask you to tick anything at checkout, and we never ask you to waive that right or to request an early start — so withdrawing inside those 14 days is settled in full: we refund the whole first payment and deduct nothing for the days you already had access. A trader may charge for those days only where the customer expressly asked for the service to begin during the withdrawal period, and we do not ask. Our voluntary guarantee above runs over the same 14 days and pays exactly the same thing, so whichever one you invoke you receive the same full refund.

Cancelling. You can cancel yourself at any time from the billing portal linked in your account — no email, no notice period, no reason required. Cancelling stops the next charge; it does not end the period you have already paid for, so your access, your unlocked tickers and any included dataset allowance stay live until that period ends and then lapse.

If a payment fails. Your access does not stop the moment a card is declined. The subscription is marked past due, Stripe retries the card over the following days, and access continues through a short grace period while that happens. Update your card in the billing portal and the subscription simply carries on. If the retries run out, access lapses at the end of the grace period — we do not charge you for that time.

Datasets generated on a subscription. An included dataset generation is still digital content delivered immediately, so the immediate-delivery acknowledgment described above applies to it in the same way, collected in the same checkbox at the point you generate it. A generation you have used is not returned to your monthly allowance by a later withdrawal or cancellation.

How refunds are paid

Refunds go to the original payment method via Stripe. Once issued, your bank or card issuer may take 5–10 business days to post the amount. Refunds are made in the currency of the original charge.

Contact

Billing or refund questions? Email [email protected] — include the email address you ordered with and the order date or number.